Return and Refund Policy

Introduction

This Return and Refund Policy outlines the terms and conditions for returns and refunds for services and products provided by Phunlaxxshodrexx. Please read this policy carefully before making a purchase or booking our flower bed and balcony arrangement services.

By using our services, you agree to the terms outlined in this policy. If you have any questions, please contact us before making a purchase.

Service Cancellations

Design Consultation Cancellations

Initial consultations are complimentary and may be cancelled or rescheduled at any time without penalty. We appreciate at least 24 hours notice for cancellations to allow us to accommodate other clients.

Design Service Cancellations

If you need to cancel a paid design service:

• Before work begins: Full refund available if cancellation is made within 48 hours of payment and before any design work has commenced.
• After work begins: Partial refund may be available based on work completed. Refund amount will be calculated as the difference between total payment and work completed.
• After design delivery: No refund available once the final design has been delivered to you.

Installation Service Cancellations

Installation services may be cancelled up to 7 days before the scheduled installation date for a full refund. Cancellations made less than 7 days before installation may be subject to a 50% cancellation fee. No refunds are available for cancellations made less than 24 hours before installation.

Plant Guarantees and Replacements

Plants professionally installed by Phunlaxxshodrexx are covered by our 30-day establishment guarantee, subject to the following conditions:

• Plants must be properly cared for according to provided care instructions
• Plant failure must be reported within 30 days of installation
• Replacement is limited to the same plant variety, subject to availability
• Guarantee does not cover damage from extreme weather, pests not present at installation, or improper care
• Labor costs for replacement installation are not included in the guarantee

To request a plant replacement under our guarantee, please contact us with photos and a description of the issue within the 30-day period.

Refund Process

If you are eligible for a refund:

• Contact us within the applicable time period for your service type
• Provide your order or service reference number
• Explain the reason for your refund request
• We will review your request and respond within 5 business days
• Approved refunds will be processed to the original payment method within 10-14 business days

Refunds are processed using the same payment method used for the original transaction. Processing times may vary depending on your financial institution.

Non-Refundable Services

The following services are non-refundable once completed:

• Completed design consultations and delivered design plans
• Installation services that have been completed
• Maintenance services that have been performed
• Custom plant selections that have been ordered specifically for your project
• Services that have been modified or customized based on your specific requirements

If you are unsatisfied with completed services, please contact us to discuss potential solutions. We are committed to customer satisfaction and will work with you to address concerns.

Special Circumstances

Weather-Related Issues

If extreme weather conditions prevent service delivery or cause damage to installed plants, we will work with you to reschedule services or address issues. Refunds may be available on a case-by-case basis for services that cannot be rescheduled.

Service Quality Concerns

If you are not satisfied with the quality of our services, please contact us immediately. We will investigate your concerns and work to resolve any legitimate issues. Refunds or service corrections may be provided at our discretion.

Plant Availability

If specific plants included in your design are unavailable, we will provide suitable alternatives of equal or greater value. If no acceptable alternatives are available, a partial refund may be provided for the unavailable items.

Dispute Resolution

If you have a dispute regarding a refund or return:

• Contact us first to discuss the issue and attempt to reach a resolution
• Provide documentation supporting your claim, including photos, receipts, and correspondence
• We will review all information and respond with our decision
• If you remain unsatisfied, you may pursue other legal remedies available under applicable law

We are committed to fair and transparent resolution of all disputes and will work in good faith to address legitimate concerns.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this policy indicates when changes were last made.

Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

Phunlaxxshodrexx

814 N 4th St, Philadelphia, PA 19123, United States

Phone: +1 215 627 6169

Email: online@phunlaxxshodrexx.world